General Terms and Conditions (GTC)

1. Scope of application

These General Terms and Conditions (GTC) govern all services provided by Aloha Consulting Sàrl, including services offered under the brand Aloha Digital Services, unless otherwise agreed in writing.

2. Services

Aloha Consulting Sàrl provides in particular:

consulting, management and strategic advisory services,
IT, digital and support services under the brand Aloha Digital Services,
service subscriptions,
ad-hoc services outside of subscriptions,
management and coordination of IT projects with partners or third-party integrators.

The scope of services is defined in the relevant offers, quotations, contracts or agreements.

3. Nature of consulting services

The consulting services provided by Aloha Consulting Sàrl do not constitute legal, tax or accounting advice, unless expressly agreed otherwise in writing.
The client remains responsible for consulting qualified specialists where necessary.

4. Subscriptions

Subscriptions are concluded for the duration and under the conditions specified in the accepted offer.
Unless otherwise agreed, subscriptions are automatically renewed for the same duration.

Termination must be made in writing and in accordance with the agreed notice period.

5. Services outside the contract

Ad-hoc services outside of a subscription are invoiced in accordance with the rates applicable at the time the services are provided.
Additional costs, including travel, emergency or specific requirements, may be charged separately.

6. Prices and payment conditions

All prices stated by Aloha Consulting Sàrl are exclusive of taxes, unless explicitly stated otherwise.
Applicable taxes, in particular value-added tax (VAT), are charged in addition in accordance with legal requirements.

7. Software and third-party services

Unless expressly agreed otherwise, costs related to software, licenses, third-party subscriptions, cloud services, hardware or other external provider services are not included in the service fees.

Such costs are either:

invoiced directly to the client by the respective provider, or
invoiced separately by Aloha Consulting Sàrl, subject to the client’s prior approval.

8. Client obligations

The client undertakes to:

provide complete and accurate information,
actively cooperate in the proper execution of the services,
ensure access to the required systems and infrastructures.

9. Liability

Aloha Consulting Sàrl undertakes to provide its services with due care and professionalism.
However, its liability is limited to direct and proven damages resulting from gross negligence or willful misconduct.

Recommendations, analyses and advice are provided based on the information supplied by the client and the state of knowledge at the time the services are rendered.
Decisions taken on the basis of such recommendations remain the sole responsibility of the client.

Aloha Consulting Sàrl shall not be liable for:

service interruptions beyond its control,
failures or services provided by third parties (suppliers, integrators, software vendors),
data loss where recommended backup measures have not been implemented by the client.

10. Intellectual property

All content, documents, methodologies and materials provided remain the property of Aloha Consulting Sàrl, unless otherwise agreed in writing.

11. Data protection

The processing of personal data is governed by the applicable privacy policy.

12. Governing law and jurisdiction

These GTC are governed by Swiss law.
The exclusive place of jurisdiction is the registered office of Aloha Consulting Sàrl, subject to mandatory statutory provisions.

Click here to obtain the General Terms and Conditions in PDF format.